Shipping Information

Our pond plants are shipped to you direct from our nursery. Pond supplies are shipped at the same time as your pond plants, so everything you order should arrive at about the same time. All plant orders are shipped according to USDA Planting Zones, or Proper Planting Time for your location during the Spring months. During the spring months orders are shipped Monday through Wednesday and occasionally on Thursday if we can be sure the plants will arrive by Saturday. During the Summer, Fall and Winter Months we only ship plants on Monday, Tuesday and Wednesday. You must have your order placed by 11:00 AM EST on Tuesday for it to ship that same week. We do not ship plants over the weekend, and in order for an order to ship on Monday, the order needs to be placed by 11:00 AM EST Friday, to be sent to the nursery to be on their Monday schedule. Any orders placed after that time and over the weekend are sent to the nursery on Monday morning to be pulled, packed and shipped on Tuesday. If it is later than our order cut off times, your order will be held until the following Monday or Tuesday to ship.

CONTACT INFORMATION:

By email: info@happyfrogaquatics.com

SHIPPING CHARGES VARY DEPENDING ON LOCATION AND WEIGHT OF ORDER. ORDERS ARE SHIPPED BY THE FOLLOWING CARRIERS:

USPS PRIORITY MAIL (2-3 Day Transit-Not Guaranteed)
FEDEX GROUND/HOME (1-5 Day Transit depending on location from FL )
FEDEX AIR (2/3 Day Transit Guaranteed)

UPS GROUND (1-5 Day Delivery depending on location from FL)

We do our best to ship orders within 1-5 business days of when you place your order. During the winter months and early spring, orders are held until "Zone Appropriate". Check the shipping schedule below for an approximate date as to when your order will be shipped. If you would like your order shipped immediately, please add a note in the comment section when checking out, "SHIP NOW" and we will ship as soon as possible as long as the plants ordered are available and ready to ship. Shipping plants prior to proper planting time for your location does void our plant guarantees.

FedEx Air 2/3 Day shipping is shipped Monday and Tuesday usually. It takes 1 business day to process your order and send it to the nursery to be shipped. If you order on Tuesday after 11:00 AM Eastern time, your order will not be shipped until the following Monday. If we can get it delivered by Saturday without incurring additional delivery charges we will ship the same week if at all possible. FedEx does not count the day of pick-up as one of the transit days. FedEx Ground delivers Tuesday through Saturday. FedEx Air delivers Monday through Friday. We ship most orders via FedEx or USPS Priority Mail, as our standard shipping services.

Most pond plants are sent 2-3 day USPS Priority Mail unless you choose one of the FED EX options. USPS Priority Mail is not guaranteed to arrive in 2-3 days. Please consider this when choosing your shipping option. Live orders are sent at the beginning of each week to get across the country before the weekend. Live orders go out Monday, Tuesday and Wednesday. Plants usually arrive in 2-3 days when shipped via USPS Priority Mail. However, we do not guarantee that they will arrive in two days when shipped via the postal service. Only orders shipped via FED EX are guaranteed arrival. Orders must be placed by Tuesday 7 AM eastern time to ship the same week unless special arrangements are made. Some plant orders will switch to FedEx in Florida after May 10th for faster delivery during the hot season.

Orders shipping to Hawaii, Puerto Rico and US Virgin Islands must be shipped either USPS Priority Mail or FedEx Air and may be subject to additional shipping charges. We will contact you to discuss shipping fees if shipping cost exceeds our usual flat rate cost.

All orders with pond supplies or hard goods only will be shipped out within 2 business days of receiving the order.

SHIPPING SCHEDULE:
Below is our 2020 approximate shipping schedule for your plant orders. Many of the plants will not be available to ship until late March or Early April. Hardy plants are shipped according to the schedule below. Tropical plants are held longer, as water temperatures need to be at least 65 degrees for the plants to thrive. Orders are held based on your low night-time temperatures. Once your night time temperatures are no longer below 50 degrees, it is safe to transplant water garden plants. Last frost date is not a good indicator, as the water is still too cold for most pond plants. We check Accu-weather regularly and ship your plants when we feel it is safe for the plants to survive and thrive outdoors.

If you would like your order shipped immediately, please write a comment to "Ship Now" when placing your order and we will be happy to do so as long as the plants are available. Shipping plants early does void our plant guarantees.

Zone 10-11 - NOW (Weather Permitting and Subject to Availability)

Zone 9 - MID-MARCH (Weather Permitting and Subject to Availability)

Zone 8 - END OF MARCH - BEGINNING OF APRIL - (Tropicals May be Held Longer Depending on Spring Weather Conditions)

Zone 7 (East of the Rockies) - MID-APRIL (Tropicals May be Held Longer Depending on Spring Weather Conditions)

Zone 7 (West of the Rockies) - END-APRIL (Tropicals May be Held Longer Depending on Spring Weather Conditions)

Zone 6 - EARLY MAY (Tropicals May be Held Longer Depending on Spring Weather Conditions)

Zone 5 - MID MAY - END OF MAY (Tropicals May be Held Longer Depending on Spring Weather Conditions)

Zone 4 - END OF MAY - FIRST OF JUNE (Tropicals May be Held Longer Depending on Spring Weather Conditions)

Zone 3 - FIRST OF JUNE

Some arguments have been made recently about changing the shipping dates to specific overnight low temperature minimums rather than the plant zone chart. The argument that certain temperatures damage or put aquatic pond plants into dormancy is true so delays in shipping beyond last frost date should sometimes be made depending on which plants are ordered and how sensitive they are to cooler weather.

All orders with pond supplies or hard goods only will be shipped out within 2 to 3 business days of receiving the order.